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Lista de obras de José Ramos

Employees' overestimation of functional and relational service quality: A gap analysis

article

Is service climate strength beneficial or detrimental for service quality delivery?

Job attitudes, behaviours and well-being among different types of temporary workers in Europe and Israel

scholarly article by Francisco J. Gracia et al published December 2011 in International Labour Review

Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1

article

Linking Situational Constraints to Customer Satisfaction in a Service Environment

article published in 2005

Organizational justice and extrarole customer service: The mediating role of well-being at work

article by Carolina Moliner et al published September 2008 in European Journal of Work and Organizational Psychology

Perceived reciprocity and well-being at work in non-professional employees: fairness or self-interest?

artículo científico publicado en 2012

Psychological Contract Mutuality and Work-related Outcomes: Testing a Mediation Model

artículo científico publicado en 2020

Relationships between leadership and professionals' job attitudes and perceptions: Comparison of two leadership models

Studying innovation in organizations: a dialectic perspective—introduction to the special issue

article

Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions

article

The Moderating Role of Performance in the Link From Interactional Justice Climate to Mutual Trust Between Managers and Team Members

artículo científico publicado en 2016

The disenchantment of professionals in a new, implemented model of primary health care in Spain: A structural equations model

article

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